Last updated: July 30, 2026
At Kings Wear Apparel (“Kings Wear Apparel,” “we,” “us,” or “our”), we want you to love what you buy. Because our leather garments are a considered investment — and many are handmade to order — we have written this Refund & Return Policy to be clear about how returns, exchanges, and refunds work, what is eligible, and how to request one. By placing an order with us, you agree to the terms set out below. This policy forms part of our Terms of Service.
1. Overview
If you are not completely satisfied with your purchase, you may request a return or exchange within the eligibility window and conditions described in this policy. Please read it carefully before ordering, and contact us with any questions — especially about sizing — before you buy, as this prevents most issues before they arise.
2. Return Eligibility Window
You may request a return within 14 days of receiving your order. To be eligible, your request must be submitted within this window, and the item must meet the conditions in Section 3. Requests made after the return window has closed may not be accepted, except where required by applicable law or in the case of a defective item (see Section 7).
3. Conditions for a Return
To qualify for a return or exchange, the item must be:
- Unworn, unwashed, and unused, with no signs of wear, odor, alterations, or damage caused after delivery.
- In its original condition, with all original tags, labels, and packaging attached and intact.
- Accompanied by proof of purchase, such as your order number or confirmation email.
We reserve the right to refuse a return, or to reduce the refund amount, if the item is returned in a condition that does not meet these requirements — for example, if it shows signs of having been worn, damaged, or altered.
4. Made-to-Order, Custom, and Non-Returnable Items
Because many of our products are handmade specifically for you after you order, please note the following important exceptions:
- Made-to-order and custom items — including jackets, coats, and sets produced or customized to your specifications or measurements — are generally non-returnable and non-refundable, except where the item is defective or not as described. This is because these pieces cannot be resold.
- Final-sale and clearance items are sold as-is and are not eligible for return or refund unless defective.
- Gift cards are non-refundable.
Where an item is non-returnable, this is noted on the product page and/or at checkout. If you are unsure whether an item is made to order, please contact us before purchasing.
5. How to Request a Return or Exchange
To start a return or exchange, please follow these steps:
- Contact our support team at [email protected] or +1 659 213 6852 within the return window, quoting your order number and the reason for the return.
- Wait for us to confirm your return request and provide return instructions, including the return address and any Return Authorization details. Please do not send items back before receiving these instructions, as unauthorized returns may not be processed.
- Pack the item securely in its original packaging and include your proof of purchase.
- Ship the item back using the method we recommend, and keep your tracking number until the return is complete.
6. Return Shipping Costs
Unless the return is due to our error or a defective item:
- You are responsible for the cost of return shipping, which is non-refundable.
- We recommend using a trackable and, where appropriate, insured shipping service, as we cannot be responsible for items lost or damaged in return transit.
- Any original shipping charges are non-refundable, except where the item is defective or we have made an error.
If the return is the result of our mistake or a defect, we will cover reasonable return shipping costs or provide a prepaid return label.
7. Damaged, Defective, or Incorrect Items
We inspect our garments before they ship, but if you receive an item that is damaged, defective, or not the item you ordered, we will make it right. Please contact us within 7 days of delivery with your order number and clear photographs of the issue. Once we have reviewed and confirmed the problem, we will offer — at your choice and where possible — a replacement, a repair, or a full refund, including any related shipping costs. Please note that small natural variations in the grain, color, and texture of genuine leather are characteristic of the material and are not considered defects.
8. Exchanges
If you would like a different size or color, the fastest way is usually to return the eligible item for a refund (subject to this policy) and place a new order for the item you want, so you receive it as quickly as possible. Alternatively, contact us to arrange a direct exchange where stock allows. Exchanges are subject to the same eligibility conditions as returns, and made-to-order items generally cannot be exchanged unless defective.
9. Refunds
Once we receive and inspect your returned item, we will notify you of the outcome of your return.
- If approved, your refund will be processed to your original payment method within a reasonable time, typically within 7–10 business days of approval, though the time it takes for the funds to appear depends on your bank or card issuer.
- Refunds cover the price of the returned product. Original shipping charges and return shipping costs are non-refundable, except in the cases described in Section 7.
- If a return does not meet our conditions, we may decline the refund and return the item to you, or offer a partial refund at our discretion.
10. Late or Missing Refunds
If you have not received an approved refund after the expected time, please first check your bank account again, then contact your credit-card company or bank, as processing times vary and there is often a delay before a refund is officially posted. If you have done this and still have not received your refund, please contact us at [email protected] and we will help resolve it.
11. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible. We can usually cancel and fully refund an order that has not yet entered production or shipped. However, because production of made-to-order items begins quickly after purchase, we cannot guarantee cancellation once an item has entered production. Once an order has shipped, it is treated as a return under this policy.
12. Restocking Fee
Standard, in-stock returns that meet our conditions are not normally subject to a restocking fee. We reserve the right to apply a reasonable restocking fee, or to reduce a refund, where an item is returned in diminished condition or where otherwise stated at the time of purchase.
13. Your Statutory Rights
Nothing in this policy limits or excludes any rights you may have under applicable consumer-protection laws, including any statutory right to return faulty goods or to a refund. Where local law grants you greater rights than those described here, those rights will apply.
14. Contact Us
For any questions about returns, exchanges, or refunds, or to start a return, please contact us:
Kings Wear Apparel
Address: 30 N Gould St, Ste R, Sheridan, WY 82801, USA
Phone: +1 659 213 6852
Email: [email protected]
We are here to help and want you to be happy with your Kings Wear Apparel purchase.